Steel Lighting Co. - Return Policy

Steel Lighting Co. is happy to offer returns on qualifying products. This article outlines our full terms and     conditions for our Return Policy and is subject to change. 

Full Refund – If customer has not assembled or installed the lights and we receive the return within 90 days, a full refund will be issued. Returns that are outside the 90 day window will be addressed on a case by case basis.  

Partial Refund – If the item has either been assembled or installed, there is almost always some wear on the fixture and appropriate deductions will be applied to your refund. If we apply any deductions to your refund, we will provide details via email along with photo evidence of our findings. All decisions are final.

Return Shipping – Unless the error was our responsibility, the customer is responsible for the cost of return shipping.  A return label can be sent to the customer which will be deducted from the refund, be sure to select this option when filling out the return request. 

If a customer desires to pay for their own return shipping, all returns should be sent to: 

Steel Lighting Co
5427 Cleon Ave,
North Hollywood, CA 91601

In your return, be sure to include:   All products and a copy of the original packing slip OR the pdf emailed to you that includes your order number and name.

Non-Refundable Items – Custom orders; including custom colors, marine-grade, longer cords, longer or shorter stems, stems/goosenecks that have been powdered, and light bulbs are not returnable or refundable. Expedited and express shipping fees are not refundable if the products were received within the guaranteed window of time. 

To get started on your refund, please fill out our Return Request Form and a team member will provide your next steps.